FAQ

We have used Yoco’s payment gateway on our website. This is a safe and secure method to run your payments through, once paid for, your order will go straight into processing. No personal information is stored on our backend. The website is completely safe and secure

If you need to change your delivery details, please email us as soon as possible, if the order has already been shipped we will be unable to change the address, however if the order is still pending shipment , we can definitely assist in changing the address and contact details.

Due to the nature of the products, we do not allow returns nor allocate refunds. All purchases are final.

We dispatch orders 2 to 3 working days after an order is placed. In most cases it will be done quite quickly after an order is placed and before the above timelines.

We have added directions to all our product labels and to our product descriptions for certain items which require a slow introduction to your skin. If you would like any clarification, you are welcome to email us on admin@azurik.co.za